DELIVERY POLICY — PRINT NATION, LLC
Effective Date: June 20, 2025

  1. Processing and Turnaround Time
    Processing begins after payment has been received and the proof has been approved. Orders placed or approved outside of business hours or on holidays will be processed the following business day. Turnaround time is estimated and not guaranteed, as it may vary depending on the size and complexity of the order.
  2. Delivery Methods
    We offer a range of delivery options including standard shipping, expedited shipping, and local pickup at our facility in Henderson, Nevada. Delivery charges vary depending on the shipping method, package weight, and destination.
  3. Delivery Address
    It is the customer’s responsibility to provide a complete and accurate delivery address. Print Nation, LLC is not responsible for delays or failed deliveries caused by incorrect or incomplete address information. Any additional shipping charges incurred as a result will be the responsibility of the customer.
  4. Shipping Delays
    Print Nation, LLC is not liable for delays caused by events outside of our control, including but not limited to carrier delays, weather disruptions, customs processing, or other third-party issues. Risk of loss or damage transfers to the customer once the shipment is handed over to the carrier.
  5. Tracking and Delivery Confirmation
    Customers will receive a tracking number (when available) once the order ships. We strongly encourage customers to inspect their packages upon delivery. Any damage must be reported to us within seven (7) calendar days of receipt.
  6. Shipping Damage and Claim Policy
    Print Nation, LLC is not responsible for loss or damage caused by third-party shipping carriers. However, as a courtesy to our customers, we assist with filing shipping claims when the required documentation is submitted within seven (7) calendar days of delivery or expected delivery. All claims must follow the instructions at https://printnation.com/report-damaged-books/. Submission of documentation does not guarantee a remake. If the carrier denies the claim due to insufficient evidence or any other reason, Print Nation, LLC may invoice for the remake or decline to remake the order. The decision to remake lost or damaged items is at our sole discretion. We do not offer refunds for shipping-related loss or damage under any circumstances.
  7. International Shipping
    For international shipments, the customer is responsible for any applicable duties, taxes, or fees imposed by the destination country. These charges are not included in our shipping fees and must be paid separately.
  8. Contact Us
    If you have questions or concerns about your delivery, please contact our customer service team at (844) 787-7468.