📦 Received Damaged Books? Here’s What to Do

At Print Nation, we take pride in securely packaging every order to ensure your books arrive in perfect condition. Unfortunately, damage can occasionally occur during shipping — especially with carriers like USPS. If your order arrives damaged, we’re committed to making it right by remaking the books at no additional cost when proper documentation is provided.

⚠️ Please note: We do not offer refunds for shipping-related damage. Our standard resolution is to remake and reship your order once a claim has been submitted with the required supporting documentation.

📸 Step 1: Take Photos of the Damage

As soon as you receive the damaged shipment, take clear, well-lit photos of the following:

  • The outer shipping box, showing any visible damage (dents, crushed sides, holes, etc.) along with the shipping label.
  • All internal packaging materials such as bubble wrap, paper fillers, foam inserts, or void fill.
  • Each damaged book, including close-ups that clearly show the damage.
  • A group photo of all items in the shipment (even those not damaged, if possible).

These images are critical for filing an insurance claim with the shipping carrier.

📝 Step 2: Write a Brief Description

Please include a written summary that explains:

  • The condition of the package when it arrived
  • The type and extent of the damage to the books
  • Whether any packaging materials were missing or insufficient

📬 Step 3: Email All Documentation

Once you have your photos and written description ready, please email them to:

📧 cu****@*********on.com <— Click to see full email
Subject line: Damaged Books – [Your Order Number]

📦 Important: Hold on to all damaged books and packaging materials. USPS may require a physical inspection or additional documentation to process the claim.

✅ What We’ll Do Next

After receiving your complete documentation:

  1. We’ll initiate an insurance claim with the shipping carrier.
  2. We will schedule press time for your replacement books so we are ready to move forward without delay.
  3. Once the insurance claim is approved, we’ll immediately begin reprinting and reshipping your order.

⚠️ Note: Because we begin incurring costs once a job is in production, we do not start printing until the claim is approved. If the carrier denies the claim due to incomplete documentation or other reasons, we reserve the right to:

  • Invoice for the remake, or
  • Hold production until an alternate resolution is agreed upon.

📌 Summary of Our Policy

  • ✅ We will remake damaged books at no charge with proper documentation.
  • ❌ We do not offer refunds for damage in transit.
  • 📷 Claims must include photos and a brief written description.
  • ⏳ You must report damage within 7 days of receiving your order.
  • 🛑 Incomplete or delayed claims may result in denial or delay of remakes.

We’re here to make things right, and your cooperation helps us resolve issues quickly and efficiently. Thank you for choosing Print Nation — we appreciate your trust in us.