TERMS AND CONDITIONS — PRINT NATION, LLC
Effective Date: June 20, 2025

  1. Acceptance of Terms
    By placing an order with Print Nation, LLC, you agree to abide by these Terms and Conditions. You also acknowledge and agree to the Refund Policy and Delivery Policy, which are incorporated by reference and available at:

https://printnation.com/refund-policy/
https://printnation.com/delivery-policy/

  1. Service Description
    Print Nation, LLC provides custom printing services as described on our website and through individual quotes.
  2. Pricing and Payment
    Prices for our services are as quoted and must be paid in full at the time of order, unless otherwise agreed in writing.
  3. Deposits and Order Commitment
    For certain orders, a deposit may be required. All deposits are non-refundable and indicate full commitment to proceed. Orders that remain inactive for 30 days or more may be deemed abandoned. Print Nation, LLC has no obligation to resume work or issue a refund for abandoned orders.
  4. Proof Approval and Customer Responsibility
    Customers are responsible for reviewing and approving all proofs. Digital proofs are sent by email by default. Physical proofs are available upon request for an additional fee. Once a proof is approved, Print Nation, LLC is not responsible for any errors, including but not limited to typos, formatting issues, missing elements, or color discrepancies. Delays in proof approval may result in production delays.
  5. Color Accuracy and Limitations
    Print Nation, LLC prints using CMYK processes and does not guarantee exact color matching. Screen previews viewed in RGB color space will not match printed output exactly. Even with a printed proof, color variation can occur due to environmental factors such as humidity, temperature, material absorption, and time of day the print job is run. These differences are common in commercial printing and do not constitute a defect.

Customers concerned about precise color must request and pay for a printed proof prior to production. However, receiving a proof does not guarantee the final print will match exactly, as minor variation is still possible and beyond our control.

  1. Minor Imperfections and Quality Standards
    Customers acknowledge that printed products may contain minor imperfections due to the nature of commercial printing. Print Nation, LLC retains sole discretion to determine whether an issue qualifies as a defect or falls within acceptable industry standards.

Industry standards allow for up to five minor imperfections per finished product. A recurring flaw that appears on multiple pages or units — such as a repeated speckle, smudge, or alignment shift — will be counted as a single minor imperfection, not one per occurrence.

Common examples of minor imperfections include trimming offsets, dust specks, foil speckling or loss, scratches in laminate, glue residue, page curl, slight spine misalignment, and color tone variation. Imperfections that are superficial and easily removable — such as water-based glue that can be wiped off — do not count toward this threshold. This list is not exhaustive.

If Print Nation, LLC determines that a product exceeds five minor imperfections and qualifies as below standard, we reserve the right to offer a resolution other than reprinting. At our sole discretion, we may issue a partial refund of up to ten percent of the cost of the affected books as a final resolution. This does not imply any ongoing obligation or policy and is determined case by case.

Claims based solely on subjective dissatisfaction, perceived unsellability, or aesthetic preference will not be honored.

  1. Shipping, Delivery, and Limitations
    Estimated delivery times are provided as guidelines and are not guaranteed. Print Nation, LLC is not responsible for delays caused by shipping carriers, weather, customs, or other factors beyond our control. Risk of loss passes to the customer once the shipment is delivered to the carrier.

Print Nation, LLC is not responsible for loss or damage caused by third-party shipping carriers. However, as a courtesy to our customers, we assist with filing shipping claims when the required documentation is submitted within seven (7) calendar days of delivery or expected delivery. All claims must follow the instructions at https://printnation.com/report-damaged-books/. This includes providing photos of the shipping box, packaging materials, and damaged items (if applicable), along with a written description of the issue.

Submission of documentation does not guarantee a remake. If the carrier denies the claim due to insufficient evidence or any other reason, Print Nation, LLC may invoice for the remake or decline to remake the order. The decision to remake lost or damaged items is at our sole discretion. We do not offer refunds for shipping-related loss or damage under any circumstances.

Shipping costs provided at the time of order are estimates only. If the actual cost to ship your order exceeds the estimate, the difference will be billed to the customer prior to shipment.

  1. No Liability for Missed Deadlines or Consequential Losses
    Print Nation, LLC is not liable for any indirect, incidental, or consequential damages, including but not limited to lost profits, missed sales opportunities, or disruption of scheduled events. Customers are advised to place orders well in advance of deadlines.
  2. Reprints
    Reprints are offered at the sole discretion of Print Nation, LLC under the terms outlined in our Refund and Reprint Policy. Reprints are not guaranteed and do not apply to minor imperfections or subjective dissatisfaction.
  3. Showcasing Printed Materials in Advertising
    Print Nation, LLC may showcase customer books in advertising, including printed samples and marketing distribution to third parties such as influencers, reviewers, and promotional partners. Customers may opt out of future use by providing written notice. Opt-out requests will apply only to future use and do not require the removal of previously created or published materials.
  4. Customer Intellectual Property and Indemnity
    Customers affirm they have the rights to all content submitted for printing. By placing an order, you agree to indemnify, defend, and hold harmless Print Nation, LLC, its officers, directors, employees, agents, and third parties for any losses, costs, liabilities, and expenses, including attorneys’ fees, arising from or related to the content you provide, your violation of any person’s intellectual property rights, or any other harm caused by your use of our services.
  5. Limitation of Liability
    Print Nation, LLC shall not be liable for any indirect, special, incidental, or consequential damages arising out of or related to the use of our services.
  6. Changes to Terms
    These Terms and Conditions may be updated at any time. Updated terms will apply to all future orders once posted on our website.
  7. Governing Law
    These Terms and Conditions shall be governed by the laws of the State of Nevada.
  8. Dispute Resolution and Arbitration
    Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, or to any product or service provided by Print Nation, LLC, shall first be subject to a mandatory good-faith resolution period of no less than thirty (30) calendar days. During this period, the customer agrees not to initiate any formal legal proceedings, including lawsuits or arbitration, and must first provide Print Nation, LLC written notice of the claim and an opportunity to resolve the matter.

After the 30-day resolution period, any unresolved dispute shall be resolved exclusively by binding arbitration administered in accordance with the laws of the State of Nevada. Arbitration shall take place in Clark County, Nevada. Both parties waive the right to file or participate in any lawsuit in any other venue or jurisdiction, including class actions.

Print Nation, LLC also reserves the right, at its sole discretion, to resolve any claim or dispute by offering a one-time payment of up to one hundred dollars ($100) as a full and final settlement. By placing an order, the customer agrees that this payment, if offered in writing by Print Nation, LLC, constitutes complete resolution of the matter. If the customer accepts the payment, no further legal action may be taken, and Print Nation, LLC will be released from all future liability.

  1. Shipping Cost Estimates
    Shipping costs provided at the time of order are estimates only. If the actual cost to ship your order exceeds the estimate, the difference will be billed to the customer prior to shipment.
  2. Website Use and Content
    By accessing or using the Print Nation, LLC website, you agree not to misuse the site or its content in any way. All content, including images, text, graphics, and logos, is the property of Print Nation, LLC or its licensors and may not be copied, distributed, modified, or used without written permission.By accessing or using the Print Nation, LLC website, you agree not to misuse the site or its content in any way. All content, including images, text, graphics, and logos, is the property of Print Nation, LLC or its licensors and may not be copied, distributed, modified, or used without written permission. The website may not be used for unlawful purposes or in any way that could damage or impair its functionality. We reserve the right to restrict or terminate access to our site at our sole discretion. Use of this website does not grant any ownership rights to its content. Print Nation, LLC disclaims all warranties related to the use or performance of the website and is not responsible for any damages resulting from use, access, or technical issues.

Contact Information
For any inquiries, concerns, or clarifications about these terms, please contact:
Print Nation, LLC
1620 Raiders Way, Suite 105
Henderson, NV 89052